Practice Support Center
Extend Your Front Office Without Adding More to Your Staff
Scheduling, insurance eligibility verification, prior authorizations, referrals, patient calls, and collections can quickly overwhelm a busy medical practice.
Peregrine Healthcare’s Practice Support Center provides experienced front-office support that works as an extension of your practice. Our Patient Care Coordinators work within your existing systems and workflows, helping manage essential administrative responsibilities while your team stays focused on patients.
Choose the services you need. Scale support as your practice changes.
Medical Front-Office Support Built Around Your Practice
Our flexible, à la carte model allows physician practices to use Peregrine for one service or combine multiple services based on workload, patient volume, and existing staff.
Scheduling & Patient Access
Peregrine provides medical scheduling and patient access support to help practices manage appointment requests, patient communications, and scheduling workflows.
Our Patient Care Coordinators work within your existing systems to provide additional scheduling capacity while helping your in-office staff stay focused on the patients in front of them.
Insurance Eligibility Verification
Peregrine provides insurance eligibility verification services for physician practices to help confirm coverage and identify important benefit information before services are provided.
Eligibility support may include verification of:
- Active insurance coverage
- Patient eligibility and benefits
- Copays, deductibles, and coinsurance
- Payer requirements
- Referral or authorization requirements
- Available coverage information
Prior Authorization Support
Prior authorizations can require extensive documentation, status tracking, payer communication, and follow-up.
Peregrine’s prior authorization support services help medical practices manage the administrative authorization process, including:
- Identifying authorization requirements
- Initiating authorization requests
- Gathering required information
- Submitting documentation
- Tracking authorization status
- Payer follow-up
- Communicating status with the practice
Referral Management
Peregrine provides medical referral management support to help practices coordinate incoming and outgoing referrals and keep required information moving between patients, referring providers, and your practice.
Our Patient Care Coordinators can assist with referral tracking, documentation, follow-up, and communication based on your practice’s established workflows.
Patient Collections & Billing Support
Give patients access to knowledgeable support for billing questions and outstanding balances without placing the entire workload on your front-office team.
Peregrine’s Patient Advocates can assist with patient account questions, balances, billing communications, and collection follow-up while maintaining a professional, patient-focused approach.
More Than a Call Center
Patient Care Coordinators Who Become an Extension of Your Team
Peregrine’s Practice Support Center is not a generic call center or answering service.
Our Patient Care Coordinators are trained to support healthcare practices and work within your established practice management systems, processes, and workflows.
Patients receive connected, professional support while your staff gains additional resources without the challenges of recruiting, hiring, training, and managing additional employees.
Front Office and Revenue Cycle, Connected
Scheduling, registration, eligibility verification, prior authorizations, referrals, and patient collections happen at the front end of the patient journey, but they can directly affect what happens later in the revenue cycle.
Incomplete insurance information, missed authorization requirements, referral issues, or inconsistent patient collection processes can contribute to billing delays, denials, and additional administrative work.
Because Peregrine also provides medical billing, revenue cycle management, credentialing, payer contracting, and patient collection services, our Practice Support Center brings broader revenue cycle expertise to your front-office operations.
Flexible Support When Your Practice Needs It
The Practice Support Center can provide additional administrative capacity for practices experiencing:
- Staffing shortages or turnover
- High call volume
- Scheduling bottlenecks
- Authorization backlogs
- Referral delays
- Practice growth
- Front-office burnout
New providers or locations
Use Peregrine for a single function or combine services as your practice’s needs change.
Why Peregrine?
25+ Years of Healthcare Experience
Since 2001, our team has helped physician practices navigate the complexities of healthcare operations, revenue cycle management, and practice growth.
Flexible, À La Carte Services
Choose the front-office services your practice needs without outsourcing everything.
Integrated With Your Systems
Our team works within many widely used EHR and practice management platforms and established practice workflows.
Experienced Human Support
Your patients and staff interact with professionals who understand healthcare operations, not a generic call center.
Revenue Cycle Expertise
Front-office support is backed by Peregrine’s broader experience in billing, credentialing, contracting, collections, and revenue cycle management.
Frequently Asked Questions
What services does Peregrine's Practice Support Center provide?
Peregrine provides medical front-office support including appointment scheduling, patient access, insurance eligibility verification, prior authorization support, referral management, patient communications, and patient collections.
Does Peregrine provide insurance eligibility verification services?
Yes. Peregrine provides insurance eligibility verification to help practices confirm active coverage, benefits, patient responsibility, and applicable payer requirements before services are provided.
Can Peregrine handle prior authorizations for our practice?
Peregrine can support the administrative prior authorization process, including identifying requirements, initiating requests, submitting documentation, tracking status, and payer follow-up. Authorization decisions remain with the payer.
Can Peregrine manage patient scheduling?
Yes. Peregrine's Patient Care Coordinators can provide medical scheduling and patient access support within a practice's established systems and workflows.
Does Peregrine provide referral management?
Yes. Peregrine can support referral coordination, tracking, documentation, follow-up, and communication based on the practice's workflow.
Do we have to outsource our entire front office?
No. Practice Support Center services are available à la carte, allowing practices to select one service or combine multiple services based on their needs.
Can we use these services without using Peregrine for medical billing?
Yes. Practice Support Center services can be used independently or combined with Peregrine's broader revenue cycle services.
Give Your Staff More Time for Patients
Your front office shouldn’t have to choose between answering phones, scheduling patients, verifying coverage, managing authorizations, following referrals, and helping the patient standing in front of them.
Peregrine’s Practice Support Center gives your practice experienced administrative support where you need it most.
Schedule Your Complimentary Practice Support Evaluation
Call 877-463-1110
Supporting physician practices nationwide since 2001.