Patient Collection Services
Better Patient Communication. Stronger Collections. Less Burden on Your Staff.
Patient collections are about more than sending statements and requesting payment. Patients often have questions about their bills, insurance processing, balances, and payment responsibility, and they need a knowledgeable person they can speak with.
Founded in 2001, Peregrine Healthcare provides patient collection and patient account support services for physician practices and healthcare organizations nationwide.
Our dedicated Patient Advocates work directly with your patients, providing a patient line they can call with questions about their accounts and balances. By serving as an extension of your practice, we help improve patient communication, support timely collections, and reduce the burden on your front-office and billing staff.
Dedicated Patient Advocates
Our flexible, à la carte model allows physician practices to use Peregrine for one service or combine multiple services based on workload, patient volume, and existing staff.
A Real Person When Your Patients Have Questions
Medical bills can be confusing. When patients have questions, they should not have to navigate complicated phone systems or repeatedly call the practice looking for answers.
With Peregrine, patients can call a dedicated patient line and speak directly with a Patient Advocate who can assist with questions related to their account.
Our Patient Advocates help create a more personal, responsive financial experience while allowing your practice staff to remain focused on patient care and daily operations.
Patient Advocate Support Includes:
- Answering patient billing and account questions
- Reviewing patient balances
- Helping patients understand their financial responsibility
- Addressing questions related to statements and payments
- Assisting with account and payment inquiries
- Supporting patient balance resolution
- Documenting patient communications and account activity
- Coordinating account issues with the appropriate revenue cycle team
Patient-Friendly Collections
How a practice handles financial conversations can affect the patient relationship.
Peregrine takes a professional, respectful, and patient-focused approach to balance resolution. Our goal is to help practices collect appropriate patient responsibility while giving patients clear information and access to someone who can help.
This combination of patient advocacy and structured collection processes helps create a better experience for patients and a more effective process for the practice.
Comprehensive Patient Collection Support
Peregrine can support multiple aspects of the patient collection process, including:
- Patient statements and billing communications
- Dedicated patient billing support line
- Patient Advocate services
- Patient balance follow-up
- Outstanding patient A/R management
- Patient payment inquiries
- Account reconciliation
- Payment posting coordination
- Front-office collection workflow support
- Patient collection reporting
Services can be integrated with your existing staff or provided as part of Peregrine’s broader Medical Billing and Revenue Cycle Management Services.
Reduce the Burden on Your Practice Staff
Patient billing calls can consume significant staff time. Front-office employees may already be managing scheduling, eligibility, prior authorizations, check-in, referrals, phones, and patient care coordination.
Peregrine gives patients another resource.
Instead of routing every billing question back to your practice, patients can speak directly with our Patient Advocates about their accounts.
That means more support for your patients and fewer billing-related interruptions for your staff.
Patient Collections Connected to the Entire Revenue Cycle
Patient balances don’t exist in isolation.
Eligibility issues, insurance processing, payment posting, payer reimbursement, prior authorizations, and other revenue cycle processes can ultimately affect what a patient owes.
Because Peregrine’s expertise extends across the revenue cycle, our Patient Advocates have the support of an experienced RCM team when account questions require additional investigation.
This integrated approach helps address more than the balance itself. It helps identify and resolve the underlying revenue cycle issues affecting the patient’s account.
Why Practices Choose Peregrine
Since 2001, Peregrine Healthcare has helped physician practices manage the increasingly complex business side of healthcare.
Our patient collection services combine: Dedicated Patient Advocates, Direct Patient Support Line, Patient-Friendly Communication, Patient A/R Management, Revenue Cycle Expertise, Transparent Reporting, Experienced Human Support.
We don’t simply manage patient balances. We become an extension of your office and a resource for your patients.
Frequently Asked Questions
Can patients speak directly with Peregrine about their bill?
Yes. Patients can call Peregrine's dedicated patient line and speak directly with a Patient Advocate who can assist with questions about their account, statement, balance, or payment.
What does a Patient Advocate do?
Peregrine Patient Advocates assist patients with billing and account questions, help them understand their financial responsibility, review account information, and coordinate issues that may require additional revenue cycle review.
Does this replace our front-office staff?
No. Peregrine works as an extension of your practice. Our Patient Advocates can take on billing-related patient inquiries and collection activities, helping reduce the administrative workload placed on your internal staff.
Are patient collections part of Peregrine's medical billing services?
Patient collection support can be provided within a broader medical billing or revenue cycle management engagement, depending on the needs of the practice.
Give Your Patients Someone to Call
Improve patient collections while giving your patients direct access to knowledgeable, professional support.
Let Peregrine’s Patient Advocates become an extension of your team.
Talk With Our Team
Call 877-463-1110
Founded in Texas in 2001. Supporting physician practices nationwide.